FAQ's – Orange Street Storehouse
IN-STOCK SHIPS IN 1 - 2 BUINESS DAYS

FAQ's

About Us:

From our door to yours, we’re super excited to offer you the highest quality gourmet coffee and tea to enjoy in the comfort of your home with family and friends.

Orange Street Storehouse, a family owned and operated online gourmet coffee, artisan tea and specialty shop located just minutes from Metropolitan Atlanta Georgia. Read more click here...

Orange Street Storehouse is a registered licensed retail business with the Georgia Department of Agriculture. 

 

How do you select your coffee, teas /herbs and are they organic? 

Orange Street Storehouse choose suppliers who's value are the same practices as we believe in "quality over quantity". Many of our suppliers and distributors are certified USDA Organic Coffee Handlers, tea processors and use environmentally friendly practices. Many of them also support Fair-Trade, which support farmers locally and developing countries around the world.

What is Fair Trade?

What is the main goal of fair trade?Fair Trade Standards ensure fairer terms of trade between farmers and buyers, protect workers' rights, and provide the framework for producers to build thriving farms and organizations. More details: www.fairtrade.net

Are your teas & herbs organic?

Some of our teas and herbs are organic. We source our herbs and tea blends from reliable sources who practice natural, organic and environmentally friendly processing.

 

Are your products dairy, nut free or free or any allergens?

We have some teas and coffees which contain nuts and other items, which are processed in the same facility. We practice safety and caution when blending, processing and packaging your orders. Because we do not grow our own items and purchase them from other sources we cannot guarantee that they are free of nuts or any other allergens at this time.

 

Do you have a physical storefront? 

No, we are completely online and offer shipping within the United States. 

Does Orange Street Storehouse offer wholesale pricing or accounts? 

Unfortunately, at this time we do not offer wholesale pricing. 

 

Does Orange Street storehouse offer gifting services?

Yes, we offer gifting options for most orders for an additional fee. On holidays and special occasions we may add prepackaged gift boxes to your collection. For more information, please email us at info.orangestreet@gmail.com or call 678.506.1045.

 

Does Orange Street Storehouse offer Sponsorship possibilities or give donations?

We actively take part in the communities we serve and are supporters of local causes and charitable organizations. Throughout the year we are participating in events that help better the community and try our best to help make a difference. 

As we are not currently taking requests for sponsorships and/or donations but we will review any request received.

 

Shipping & Orders:


Shipping outside of the US

We do not currently ship internationally. We currently do not ship to some of the USA outer islands, AFO and some USA locations like Alaska and Hawaii

Processing times

Shipping and delivery notes:

Each order is packaged fresh right before it is shipped. Please allow 2 - 4 business days to process your order and ample time for packaging and delivery. Most order take between 3 to 10 business days to deliver. If your item is out of stock, you will be notified immediately or as soon as possible of any delays. Thank you for your patience and understanding.

We are open and preparing orders. Due to COVID-19 please prepare for some delays of additional 2-3 business days in some cases. . We are processing orders daily, with less delays.

Must orders are shipped USPS Mail / USPS Priority Mail. Along with the challenges of the current events, we're seeing delays in our supply chain and shipping companies. We do not have control over the deliveries, so we are doing everything we can to get your orders to you in a timely manner.


We truly appreciate your patience and support during this time.

Thank you!

Note: You may experience extended lead times due to several impacts of COVID-19. Our team is working as quickly and safely as possible to get your order to you during these extraordinary times.

 

How do I change or cancel my order?

Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.