POLICIES / SHIPPING
SHIPPING & DELIVERY:
1st & 3rd wk.
**** PLEASE READ SHIPPING NOTES BELOW BEFORE ORDERING"
ALL.... One-time & Subscription orders ship the 1st week of the month if ordered by the 20th or ships the 3rd week if ordered by the 1st. Also, check out our "READY TO SHIP" coffees as well. Inventory and items maybe limited in this category.
We've curated an amazing collection of coffees from around the world, delivered right to your door and freshly roasted right before shipping.
Shipping and delivery notes:
If you order with other items, they will all ship at the same time as the coffee to avoid paying extra for shipping. You may also placed two different orders.
Orders are shipped Monday - Friday via USPS.
Each order is packaged fresh right before shipping. Please allow 2-3 business days to process your order and ample time for packaging and delivery is based on the shipping method that you select at checkout. If your item is out of stock, you will be notified immediately or as soon as possible of any delays. Thank you for your patience and understanding.
Subscriptions: Monthly available & *** Cancel anytime BEFORE NEXT BILLING.***
We ship USPS First Class, (Ground & USPS Priority Mail with tracking number). You will receive a separate email with all of the details. You will also receive notification once your order has been delivered if you select packaging with tracking.
READY 2 SHIP (ONLY): Tea & Coffee
Great coffee blends and teas flavors packaged and ready to ship.
All coffees are freshly roasted and packaged but not roasted on demand. These coffees are packed to keep freshness for months, so you will still get a great cup of coffee with amazing quality beans. These are coffees packaged from a event, overstocked, discontinuing of the item or seasonal.
Teas are samples, overstocked and/or discontinued or seasonal items. The coffee list will be updated as new blends are added.
Please allow 2-3 business days to process your order for shipping.
SUBSCRIPTION ORDERS:
"MANAGE YOUR SUBSCRIPTION" here.
How to Manage Your Subscription
Thank you for your subscription order! You can manage your subscription anytime by clicking Subscriptions. This will take you to your unique customer order management page.
*Subscriptions: SEAL Subscriptions
Frequent asked questions:
Where can the customer cancel the subscription?
Customers are able to cancel their subscriptions in the customer portal, which can be accessed via the link they receive in each subscription email OR by logging into their account in your shop. Please make sure you cancel before the next billing cycle. Please see your account for more details.
Can the customer edit his subscription?
Yes, you can turn on specific functionalities, which allow your customers to edit their subscriptions. For now, they can change their email address, edit their shipping info, change the subscription interval, add/remove products, change the quantity of the products, skip future orders in the subscription and of course pause, resume, cancel (Please make sure you cancel before the next billing cycle. Please see your account for more details), and reactivate their subscription.
If you have any questions, please contact customer service.
LOST PACKAGE:
In the event that your package is lost or missing in the mail after it is shipped from our warehouse, please contact your postal service and send us an email at ostreet2016@gmail.com. Please send us any details and communication from the postal service so that we can better assist you.
If the package is returned and has to be reshipped you will be responsible for the for reshipping cost.
WRONG ADDRESS:
Please double check and make sure that the shipping address is correct at the time of ordering and at checkout. If your order has not been shipped, please send customer service an email and we will do our best to update the address. If the package has already shipped you will be responsible for the package and you will need to contact the postal service. If the package is returned and has to be reshipped you will be responsible for the for reshipping cost.
Thank you!
RETURNS / EXCHANGE:
Our products are package and made to order based on your request. Due to food safety and for safety concerns WE DO NOT ACCEPT RETURNS OR EXCHANGE. If you received the incorrect or damaged item from our warehouse, please take a picture of the items/package and reach out via email at ostreet2016@gmail.com within 3 days after receiving your package.
CUSTOMER SERVICE:
Customer service email:
ostreet2016@gmail.com
678.506.1045
Hours: Monday - Friday 10a - 4p EST
Our response time is 1 - 2 business days. Due to high volume in calls and shipments, please send us an email for a quicker response. Feel free to leave a message on our voicemail.
If you have any additional questions, please feel free to reach out through the website portal.
Update: 07/11/2026
Orange Street Storehouse, LLC, 2026