POLICIES / SHIPPING
CUSTOMER SERVICE:
Customer service email:
ostreet2016@gmail.com
678.506.1045
Hours: Monday - Friday 10a - 4p EST
Our response time is 1 - 2 business days. Due to high volume in calls and shipments, please send us an email for a quicker response. Feel free to leave a message on our voicemail.
SHIPPING & DELIVERY:
Each order is packaged fresh right before shipping. The initial orders ships within 5-7 business days. After that all reoccurring subscription orders ships within 2-3 business days of the renewal/ anniversary date of the initial order date based on the frequency of your delivery. Please allow ample time for packaging and delivery. If your item is out of stock, you will be notified immediately or as soon as possible of any delays. Thank you for your patience and understanding.
We ship USPS First Class & USPS Priority Mail with tracking number. You will receive a separate email with all of the details. You will also receive notification once your order has been delivered if you select packaging with tracking.
READY 2 SHIP (ONLY): Tea & Coffee
Great coffee blends and teas flavors packaged and ready to ship.
All coffees are freshly roasted and packaged but not roasted on demand. These coffees are packed to keep freshness for months, so you will still get a great cup of coffee with amazing quality beans. These are coffees packaged from a event, overstocked, discontinuing of the item or seasonal.
Teas are samples, overstocked and/or discontinued or seasonal items.
Please allow 2-3 business days to process your order for shipping.
EXCLUSIVE COFFEE CLUB:
Each order is packaged fresh right before shipping. The initial orders ships within 5-7 business days. After that all reoccurring orders ships within 2-3 business days of the renewal/ anniversary date of the initial order date based on the frequency of your delivery. Please allow ample time for packaging and delivery. If your item is out of stock, you will be notified immediately or as soon as possible of any delays. Thank you for your patience and understanding.
SUBSCRIPTION ORDERS:
The 1st initial order/subscription orders ships within 5-7 business days. After that all reoccurring orders ships within 2-3 business days of the renewal/ anniversary date of the initial order date based on the frequency of your delivery.
PLEASE NOTE:
Due to the increased volume of shipments experienced by shipping services, as a result of COVID-19, we are experiencing delays in expected shipping times. Your order may take longer than usual to arrive. Thank you for your patience and understanding in this matter.
We truly appreciate your patience and support during this time.
LOST PACKAGE:
In the event that your package is lost or missing in the mail after it is shipped from our warehouse, please contact your postal service and send us an email at ostreet2016@gmail.com. Please send us any details and communication from the postal service so that we can better assist you.
If your package is insured (selected at checkout) lost /stolen packages maybe reissued and reshipped once the claims are filed with the USPS customer service department.
WRONG ADDRESS:
Please double check and make sure that the shipping address is correct at the time of ordering and at checkout. If the package is returned and has to be reshipped you will be responsible for the for reshipping cost.
Thank you!
RETURNS / EXCHANGE:
Our products are package and made to order based on your request. Due to COVID and for safety concerns WE DO NOT ACCEPT RETURNS OR EXCHANGE. If you received the incorrect or damaged item from our warehouse, please take a picture of the items/package and reach out via email at ostreet2016@gmail.com within 3 days after receiving your package.
DISCLAIMER:
Our products are not FDA approved. For educational purposes only! The information obtained are from research and feedback from other customers and product testimonials. This information has not been evaluated by the Food and Drug Administration. This information is not intended to diagnose, treat, cure, or prevent any disease. We do not give medical advice. Please consult with your doctor or a medical adviser before for health concerns. - Orange Street Storehouse, LLC.
If you have any questions, please feel free to reach out through the website portal.
Update: 07/19/2022
Orange Street Storehouse, LLC, 2022