Refund policy

If the product you receive is damaged, broken or not to the satisfaction we express in our description, please contact customer service at ostreet2016@gmail.com. You must make contact with Customer Service within 3 days upon the delivery.

"Refund Requirements" 

LOST PACKAGE:

In the event that your package is lost or missing in the mail after it is shipped from our warehouse, please contact your postal service and send us an email at ostreet2016@gmail.com. Please send us any details and communication from the postal service so that we can better assist you.

If the package is returned and has to be reshipped you will be responsible for the for reshipping cost.

WRONG ADDRESS:

Please double check and make sure that the shipping address is correct at the time of ordering and at checkout. If your order has not been shipped, please send customer service an email and we will do our best to update the address. If the package has already shipped you will be responsible for the package and you will need to contact the postal service. If the package is returned and has to be reshipped you will be responsible for the for reshipping cost.

 Thank you!

 

RETURNS / EXCHANGE:

Our products are package and made to order based on your request. Due to food safety and for safety concerns WE DO NOT ACCEPT RETURNS OR EXCHANGE. If you received the incorrect or damaged item from our warehouse, please take a picture of the items/package and reach out via email at ostreet2016@gmail.com within 3 days after receiving your package.

 

CUSTOMER SERVICE:

Customer service email:

ostreet2016@gmail.com

678.506.1045

Hours: Monday - Friday 10a - 4p EST

Our response time is 1 - 2 business days. Due to high volume in calls and shipments, please send us an email for a quicker response. Feel free to leave a message on our voicemail.

If you have any additional questions, please feel free to reach out through the website portal.

 

Update: 07/11/2026

Orange Street Storehouse, LLC, 2026