Refund policy

If the product you receive is damaged, broken or not to the satisfaction we express in our description, please contact customer service at ostreet2016@gmail.com. You must make contact with Customer Service within 3 days upon the delivery.

"Refund Requirements" 

LOST PACKAGE:

In the event that your package is lost or missing in the mail after it is shipped from our warehouse, please contact your postal service and send us an email at ostreet2016@gmail.com. Please send us any details and communication from the postal service so that we can better assist you.

If your package is insured (selected at checkout) lost /stolen packages maybe reissued and reshipped once the claims are filed with the USPS customer service department.

 

WRONG ADDRESS:

Please double check and make sure that the shipping address is correct at the time of ordering and at checkout. If the package is returned and has to be reshipped you will be responsible for the for reshipping cost.

 
Thank you!

 

RETURNS / EXCHANGE:

Our products are package and made to order based on your request. Due to COVID and for safety concerns WE DO NOT ACCEPT RETURNS OR EXCHANGE. If you received the incorrect or damaged item from our warehouse, please take a picture of the items/package and reach out via email at ostreet2016@gmail.com within 3 days after receiving your package.

Shipping Cost

Shipping costs are non-refundable. Each claim is handled on a case by case basis.